Customer Service Assistant

Description

Company Description

At TJX, we embrace the unknown – and support each other along the way. Every day is a new adventure, a fresh chance to experience retail. We’re not afraid to stand out. Stand apart. Stand for something. Our merchandise is ever-changing and our approach is continually evolving. We’re always committed to Discover Different.

Job Description

A Customer Service Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Salary range: $18.50 - $28.00 per hour.

Responsibilities:

• Giving detailed explanations of services or products
• Reviewing customer accounts and transactions while resolving issues
• Receiving orders, calculating charges and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary

Qualifications

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience

Additional Information

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance